Returns & Refunds Policy

At Glow & Go, your satisfaction matters to us. We want you to feel confident shopping for your hair care, body care, and personal care essentials.

Please review our Returns & Refunds Policy below to understand how returns, exchanges, and refunds are handled.

1. Return Period

For online purchases, you may request a return within 14 days of receiving your order, subject to applicable Egyptian consumer protection laws and their exceptions.

If a product is defective, damaged, or does not match its agreed specifications, you may be entitled to a return, replacement, or refund within 30 days of receiving your order, in accordance with applicable law.

2. Return Conditions

For returns due to a change of mind, products should be returned in their original condition, with their original packaging, labels, seals, and accessories intact, where applicable.

For hygiene and safety reasons, opened or used personal care, hair care, body care, and cosmetic products may be subject to legal restrictions on returns. This does not affect your statutory rights concerning defective, damaged, or incorrectly supplied products.

All return requests will be assessed in accordance with applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged or defective product, an incorrect item, or an order with missing products, please contact us as soon as possible.

To help us resolve the issue, please provide:

– Your order number.
– Your full name and contact number.
– A brief description of the issue.
– Clear photos or videos of the product and its packaging, where applicable.

Please keep the product and its packaging until our team has reviewed your request.

Eligible claims will be handled in accordance with applicable law, and Glow & Go will cover the applicable return or replacement costs when required.

4. Exchanges

If you wish to exchange an eligible product, please contact our customer service team.

Exchanges are subject to product availability and applicable consumer protection requirements. If the replacement product has a different price, our team will explain any applicable price difference before proceeding.

If you receive an incorrect, damaged, or defective item, we will help arrange an appropriate resolution in accordance with applicable law.

5. Refunds

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued using the original payment method, unless another method is agreed upon where legally permitted.

For eligible online order cancellations and returns, refunds will be processed within the time limits required by applicable Egyptian law.

For cash-on-delivery orders, our team will coordinate the appropriate refund method with you.

6. Return Shipping Costs

Return shipping costs will be handled in accordance with applicable law.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs where legally permitted.

If the return is due to a defective, damaged, or incorrectly supplied product, Glow & Go will cover the applicable costs whenever required by law.

No term in this policy limits any mandatory consumer rights to a free return, exchange, or refund.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been dispatched, we will do our best to stop the shipment.

If your order has already been dispatched or delivered, cancellation and return requests will be handled under the applicable return policy and Egyptian consumer protection laws.

8. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer service team with the following information:

– Order number.
– Full name and phone number.
– Product name.
– Reason for your request.
– Photos or videos, if relevant.

Our team will review your request and guide you through the next steps.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Brand: Glow & Go

Email: Info@gglowandgo.com

Phone / WhatsApp: 01044332700

We appreciate your trust in Glow & Go and are always happy to help you with your order.

This policy is subject to applicable Egyptian consumer protection laws. Nothing in this policy is intended to waive or restrict any mandatory consumer rights.